Colorado 811 is launching a new online ticketing system designed to streamline the locate request and excavation notification process. Please note: The training options outlined below are exclusively available to existing Web Ticket Entry (WTE) users with an active login. To ensure a smooth transition and maintain compliance with Colorado's utility protection requirements, we’re providing comprehensive training specifically for current WTE users. These sessions are not open to new users or those without an active WTE account. If you are new to Colorado 811, foundational training will be available at the time of the platform launch on January 29, 2026.
Note: Access to the Colorado 811 Ticketing System requires completing training, passing the competency exam, and creating a user account in Exactix.
Below you will find the training options offered to existing Web Ticket Entry (WTE) users. This training is only for those with a current active WTE account. New account creation will not be available until the new system is launched on January 29, 2026. New to Colorado 811? Click here.
Training Options for Active WTE Users
Virtual Live Training
Join our accelerated online courses from anywhere with an internet connection. These interactive sessions provide the same comprehensive training as our in-person workshops, allowing you to learn about and qualify to use Colorado 811's Online Ticketing System from your office or home. Please note: The training options outlined below are exclusively available to existing Web Ticket Entry (WTE) users with an active login.
Virtual training sessions are scheduled throughout each week leading up to the system launch, offering flexibility to accommodate your schedule. Want to sign up your team for a session? Find your preferred day and time on our Training Hub and forward registration page to your team members. Each participant needs to register for the training with their own WTE login email in order to receive the calendar invitation and email with the Zoom link.
To Register: Click the button below to view available courses and register today. You must use your current WTE email to sign up for the training. The easiest way to find upcoming dates is by typing in 'training' in the search bar of the Zoom Hub.
Live In-Person Training
Get hands-on experience with our new Online Ticketing System through accelerated, in-person training sessions led by Colorado 811's regional Education & Damage Prevention Liaisons. Our team will travel directly to your office to provide comprehensive training that qualifies your staff to submit tickets on the platform at launch. Please note: The training options outlined below are exclusively available to existing Web Ticket Entry (WTE) users with an active login.
Requirements for In-Person Training:
- Minimum of 25 verified, registered participants for locations 200+ miles from the regional liaison's home base
- Minimum of 10 verified, registered participants for locations 50 miles from the regional liaison's home base
- Events with fewer than 10 registered attendees will be offered in virtual format only
To Request: Click the button below to fill out the request form. This will connect your team with a liaison to schedule training.
Live In-Person Training Hosted at Our Golden Office
Join us in office for training. These live in office sessions provide the same comprehensive training as our virtual session, allowing you to learn about and qualify to use Colorado 811's Online Ticketing System in person. Please note: The training options outlined below are exclusively available to existing Web Ticket Entry (WTE) users with an active login.
In office training sessions are scheduled bi-weekly, offering options to accommodate your schedule.
To Register: Click the button below to view available in-person courses and register today. You must use your current WTE email to sign up for the training. The easiest way to find upcoming dates is by typing in 'In Person' in the search bar of the Zoom Hub.
New to Colorado 811?
Foundational training for new users—including full coverage of Colorado's One Call system and the new Online Ticketing System—will be available at the time of our platform launch on January 29, 2026.
This course is designed to provide you with the essential knowledge and practical skills needed to work safely and legally within Colorado's underground utility protection system.
Course Content Will Include:
- Colorado 811 Essentials
- Positive Response Requirements
- Ticket Types and Processing
- GIS & Mapping
- Colorado 811's Online Ticketing System
Benefits of Colorado 811's Online Ticketing System
- The most efficient customer experience
- Convenient and free self-service platform
- Available 24 hours a day/ 7 days a week
- Avoid potential hold times and delays
- Request your own meet times
- Submit ticket attachments to improve communication
- Full mapping capabilities
- Manage your tickets
- Most ticket types can be processed (excludes: Subsurface Utility Engineering, Emergency and Damage)
Use the button below to sign up for updates and alerts once training is open for new users.
Have a question?
Please submit your questions here.