To further enhance our One-Call Service, we are excited to announce the transition from our legacy ticket entry system (Norfield/Newtin) to the advanced Exactix ticketing platform.
To ensure a smooth transition and maintain compliance with Colorado's utility protection requirements, we’re providing training and resources to our Facility Owner Operator Members.
Training Options Recommended for Facility Owner/Operator Members
This session is designed for Facility Owner/Operator Members to get familiar with the new Colorado 811 ticketing system, including its new interface and improved positive response. Attendees will learn how to streamline ticket processing, manage responses, and work smoothly with excavators while staying compliant.
CO811 offers two ways to access training materials to fit various schedules. See live and on-demand options below.
Virtual Live Training
Join our accelerated online courses from anywhere with an internet connection. These interactive sessions provide the same comprehensive training as our in-person workshops, allowing you to learn about and qualify to use Colorado 811's Online Ticketing System from your office or home.
To register for a training session, please click the button below and search sessions by “Member” to select the date and time that best fits your schedule and register your users today.
Online On-Demand Training
Learn at your own pace with our self-guided online training course. This flexible option allows you to complete the training on your schedule while still receiving full qualification to use Colorado 811's Online Ticketing System.
Please be aware that a Coursettra account is required to access the self-paced training.
ADDITIONAL TRAINING & RESOURCES
Changes to the Colorado 811 Ticketing System
Learn about key updates in the Colorado 811 ticketing system with the new Exactix Ticketing System. This session covers changes to ticket functions, entry methods, delivery, positive response workflows, automatic renotifications, and upcoming Phase 2 improvements. You'll also get details on support, training, and can ask questions about the migration’s effect on your operations.
To register, please click here and select the date and time that best fits your schedule. (Use search “Changes”)
Colorado 811 Knowledge Base
As we move towards this important system upgrade, supporting our members remains a top priority. Colorado 811 has launched a brand-new Knowledge Base, packed with FAQs and helpful resources to answer your questions and provide you with additional information every step of the way.
The Knowledge Base features a selection of articles, including:
- How to Use the Profile Dashboard - Facility Owner/Operators
- How to Use the Tickets Dashboard - Facility Owner/Operators
- How to Search For Tickets in Exactix - Facility Owner/Operators
- How to Post Positive Response in Exactix - Facility Owner/Operators
- How to Review Tickets in Exactix - Facility Owner/Operators
- How to Register & Login - Facility Owner/Operators
Click here to access the Knowledge Base
Have a question? Please submit your questions here.